To top it off, Rec Tec has a 30 day return policy. There aren't very many owners of pellet grill companies who are going to give you their personal cell phone numbers. But price for what you get, warranty, customer support are going to be difficult to beat if you're looking at the Rec Tec. I mentioned this before, you can't go wrong between the two that you have narrowed your options down to. Your choice as to which of the two pellet grills to purchase. I own 2 WSMs, an 18in and a 22in and I know their value and versatility. It has no doubt, earned it's spot on your patio. You've recognized that your WSM is a very valuable cooker in it's own right and there is no reason why it should not be in your plans, and a part of your armamentarium for your backyard cooking needs. That's if you can get through to them when you attempt to contact them.Ģ. Manufacturers which will screw you first chance they get, first problem you have. You've eliminated the big box store and chain hardware store offerings. You simply cannot go wrong with either choice.ġ. Well Doublebull, you're in the catbird's seat. If this doesnt convince you well I hope you the very best in whatever pit you decide on.I am in love with my Rec Tec! Last but definitely not least.there is an entire forum with some of the greatest guys and gals on there who are all there at your beck and call to help with any issue you have. I can assure you that out of all of the "reports"of warped diffusers.none of them is causing an issue myself included! I would not have even known about it if somebody didnt say anything and I have seen ABSOLUTELY NO DIFFERENCE in the way the heat is dispersed or in the way the grill cooks! They managed to not only send me a new one but got it to me in 72 hours!!! IN TIME FOR MY PARTY!! They could have waited to file the claim with the shipper but they didnt.I had a party scheduled for the forth of july and ordered 3 weeks prior.the first one was delivered the friday before the forth crushed. In short I got a grill that was crushed in the shipment.no fault to Rec Tec. Maybe I should tell him about my Rec Tec experiences.He will be a believer for sure.LOL When they couldn't fix that guy's auger problem that you talked about above, and just gave him a brand new grill, it was no surprise to me at all. They stand behind their products, and they treat their customers like family. So that new lid, that they gave me for "free", well at the end of the day, it looks good for their company and they'll likely get reimbursed for it, if not by me, well another owner when he decides to by his next grill or grill related item. How many others would have told me to go pound sand before asking me for my credit card numbers if I wanted a new lid? They also knew that I would tell this story every chance I got. But because I had done previous business with them, had bought not one, but two Stampede grills from them, had bought 3 additional shelves from them, pellets, covers, etc, they saw what I had already purchased over the last few months, and both them and I knew that I'd be back. Now granted, I was the one at fault here. Told them who I was, gave them my account information and before I could even ask how much a new Stampede lid was going to cost me, they said "OK a new lid is on it's way to you. I called up Rec Tec, credit card in hand to order a new lid. Even if it could only be seen in light which hit it just right, that abrasion still bugged me. Even more at that pointįinally, I had seen enough. But still, the abrasions on my own lid bugged me. I had since bought a second Stampede and gifted it. When the sun hit that lid just right, it looked downright awful and was a constant reminder of my "cleaning and maintenance" screw up in a near new grill. Imagine a large upside down Nike swoosh across the black enameled lid, which would appear to be dull against the background of the rest of the clear coated and enameled lid. You could not even see the abrasive damage unless under light which would hit it just right, but it bugged me. I damaged the lid on my Rec Tec Stampede using a pad which was too abrasive.
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